Question 1

Product with a strong smell, sour taste, or change in flavor

Accepted Answer

We are very sorry for what happened. If the product has a strong smell, sour taste, or any unusual flavor, we recommend that you stop consuming it immediately. This situation does not reflect our quality standards, and we will replace it for you. Follow the exchange instructions via WhatsApp to request a new item.

Question 2

Yellowish spots or presence of mold/mildew on the product

Accepted Answer

No, this is not normal. Our products should have a white and uniform color. If you notice a yellowish color or any sign of mold, even in recently purchased items, we request that you keep the packaging and contact us for a replacement. Follow the exchange instructions via WhatsApp to request a new item.

Question 3

Open, punctured, or leaking package

Accepted Answer

If the packaging was damaged during transport or was open at the time of purchase, we apologize. To ensure your food safety, we will arrange to send a new product directly to your home. Just follow the step-by-step exchange process via WhatsApp.

Question 4

How to request an exchange and what data is needed?

Accepted Answer

Customer service is provided exclusively via WhatsApp. 1. Send a 'Hi' in the chat. 2. In the first 3 menu options, type only the number 1. 3. Provide the following data: Name, Phone number, CPF, Full address (Zip Code, Neighborhood, City, State), Product, Expiration Date, and Batch. Important: If there is an exchange of more than one product, send a picture of all of them together in a single image.

O que você procura?

Product with a strong smell, sour taste, or change in flavor

Yellowish spots or presence of mold/mildew on the product

Open, punctured, or leaking package

How to request an exchange and what data is needed?